Service and Customer Support
At Parracom we have a dedicated team of staff trained on all our products to take your query and arrange for the appropriate equipment to be supplied and where necessary installed.
Our customer support team can fulfill all your Telstra Mobile, Fixed and Data requirements while our experienced team of qualified engineers can cater for your every need, from network design and implementation to project management.
If you require a service call please Log A Job or call us on 1300 72 77 22. If you are a member of "Club Parracom", get yourself to the head of the queue with your VIP password.
We understand the importance of keeping your staff productive and the importance of keeping your communication systems working without impedance. We also understand that some service calls are more urgent than others. You can ensure you will always be at the head of the queue by joining "Club Parracom", alternatively we endeavour to complete most transactions within 3-5 days.
Telephone System Maintenance
Parracom's voice maintenance service is part of the largest network available in Australia. We exclusively offer the Telstra IP and PBX maintenance product, as well as the Halogen Group maintenance product.
This means you have 24 / 7 access across Australia to trained technicians to answer queries, diagnose the issue you may be having and then direct that for resolution to the most appropriately trained person in your locality.
In most cases this will be remotely by a Telstra or Parracom technician in house but if required, they will engage on-site support from over 5000 trained technicians in over 100 locations around Australia as well as New Zealand and Fiji – there is no more comprehensive combination of products available. If in the rare chance the fault is extremely complex, then both Parracom and Telstra maintain up to Level 4 escalation rights to all the major manufacturers around the world for their urgent attention.
Another added benefit of the Telstra and Parracom Halogen service is that unlike most providers, we can support multiple vendors' equipment. So, if you have as many enterprises do today, networks with a variety of products, they can all be serviced under one common plan with just one number to call 1300 72 77 22.
Our competitors offer one or two product maintenance contracts. No one can offer them all, like Parracom. We have brought together the extensive reach of both Telstra and Halogen and combined it with the personal touch and familiarity of our staff at Parracom to develop Best Solution, Best Service for maintenance.